8 digit NRIC number please

This evening, I was trying to call M1 (my mobile provider) to check whether my mobile contract is up and whether I can upgrade my handset. As I wade thru the options provided in the phone, I finally reached the option I wanted.

“Please enter your 7 digit NRIC(Identity Card) number followed by the # key.”

*beep boop beep boop beep boop beep #*

“Sorry, your NRIC is incorrect, please try again.”

*beep boop beep boop beep boop beep #*

“Sorry, your NRIC is incorrect, please try again or press 0 for our operator.”

*boop*

“Hi, Mr Mandrake, how can I help you?”

So I told her I wanted to check whether my contract is up and stuff and she checked for me. Then I asked her how come I can’t get the same reply from the automated service. She asked me to hold on and went to check the system.

“Sir, you are required to key in your 8 digit NRIC number.”

*WTF?* (Singapore NRIC only has 7 digits) “Err, you got it right? 8 digits you say?”

“Yes, 8 digits”

“Could you tell me how to key in 8 digits when I only have 7 digits in my NRIC?”

“I think you have to key in the last alphabet.”

“But thats not a digit according to the instruction, and they only asked for 7 digits.”

“Yes”

“So if my alphabet is ‘C’, I key in a ‘3′?”

“I think so, let me check with the system and get back to you.”

At this point, I told them to go check it back with their system and just get it confirm.

sigh..

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